This webshop is fully outsourced to Dunnebier and orders can be placed by certified Top Employers only

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FAQ
1 Award & Seals
1.1 Which seals can I include on my award?

Please select only the seals your company is certified for. You can check your certified seals in the Top Employers Portal.

All seals are optional. If your company is certified for a seal, you may choose to include it on your award, but you do not have to.

1.2 Can I include a Regional, Global, or Enterprise seal?

Yes, but only if your company is certified for the respective seal. Please do not select or enter a Regional, Global, or Enterprise seal if your company is not certified for it.

1.3 Do I have to include all the seals I am certified for?

No. All seals are optional. You can choose which of your certified seals you would like to have on your award.

1.4 Can I request a different combination of seals?

Yes. If you would like a different seal combination, please contact [email protected] before placing your order.

1.5 What should I enter as the engraving name?

Enter the company name exactly as you would like it to appear on the award in the Engraving name field.

 

Example:
If your company name is Acme Corporation, enter: Acme Corporation

Please check the spelling, capitalization and punctuation carefully, as this is the name that will be engraved on your award.

2 Voucher & Ordering
2.1 How do I use my voucher code?

Enter your voucher code in the Voucher code field in your shopping cart and click Apply.

 

The voucher code applies to the Top Employers Award only and cannot be combined with other products.

2.2 Is the award free?

Yes. You will receive one Top Employers Award free of charge. You have received a voucher code that covers the cost of your free award, including shipping.

 

If you would like to order additional awards or other products, these must be placed in a separate order. Additional products and their shipping costs are not covered by the voucher.

2.3 Can I order other products together with my award?

No. If you would like to order additional products, please place a separate order. Your award voucher cannot be used in combination with other products.

2.4 Can anyone order a Top Employers Award?

Orders are subject to verification of Top Employers certification status. Orders from non-certified entities will not be fulfilled.

3 Delivery & Shipping
3.1 How long does delivery take?

Orders placed before December 11 will be delivered before the event dates. Orders placed throughout the year are normally shipped within two weeks.

 

Please note that actual delivery times depend on the destination country and shipping method. Shipments may be delayed by customs clearance, especially for international deliveries. To help prevent delays, please make sure you follow the instructions in our Customs Guide.

3.2 How much are the shipping costs?

Shipping costs depend on the destination country and the weight of the items. Shipping costs are calculated during checkout.

 

Orders are shipped via FedEx.

4 Customs & Import Requirements
4.1 Will I have to pay customs or import charges?

No. All orders are shipped DDP (Delivered Duty Paid), so you will not have to pay any additional import duties, VAT/GST or customs clearance fees upon delivery.

 

Please note that some countries may require a Tax ID, VAT number, import code or personal identification number for customs clearance. Providing the required information promptly can help avoid delays.

 

For more information on customs requirements and how to ensure a smooth delivery, please see our Customs Guide.

4.2 What information do I need for customs?

Always provide the full legal name of the recipient. If your destination country requires a Tax ID, VAT number, import code or personal ID, please enter the correct information during checkout.

 

Customs requirements vary by country and may differ between business and private shipments.

4.3 What if I don't have a Tax ID or Import Code?

If your country requires a Tax ID or Import Code and you do not have one, please enter your Personal ID during checkout instead.

 

Do not enter an incorrect company or personal ID. If you are unsure which information is required, please check the requirements for your destination country in our Customs Guide or contact us.

5 Account & Support
5.1 Can I use my Top Employers Portal account to log in to the webshop?

No. Your Top Employers Portal account and webshop account are separate accounts.

 

If you already have a webshop account, please log in using your webshop account details. You can also check out as a guest without creating an account.

5.2 Who processes and ships my order?

The webshop is processed and fulfilled by Dunnebier.

 

For questions about your order, shipping, engraving or the award, please contact [email protected].

5.3 Who can I contact if I have questions?

If you have questions about your award, seals, order, shipping or anything else related to the webshop, please contact [email protected].

 

For any other questions related to Top Employers, please contact your Top Employers account manager.